Historical Background

Founded on November 07, 1893 by a group of 175 Civil Servants, the Mauritius Civil Service Mutual Aid Association Ltd had the prime objective of extending financial assistance to Civil Servants to whom loan facilities from commercial banks were not available at that time.

From a status of an Anonymous Society with limited liability in 1894 (Ordinance No.22 of 1894), the Association developed into a public company under the Companies Act on July 29, 1913.

The Association is also governed by an Act of Parliament (the Mauritius Civil Service Mutual Aid Association Act 1895) which carries certain specific provisions for its functions and operations.

Over the years the Association has opened its shareholding base to the whole of the public sector including the civil service, the parastatal sector and local authorities, increasing its shareholders base to over 128,000 as at June 30, 2024.

Since December 01, 2000, the Association has been successfully operating a Retirement Savings Scheme opened to the general public.

On June 17, 2005 the Association obtained a deposit taking licence from the Bank of Mauritius under the Banking Act for taking fixed deposits from the general public.

Company Profile

We provide you with the highest level of services.

The Mauritius Civil Service Mutual Aid Association Ltd (MCSMAA Ltd), created in 1893, is a non-bank financial institution and operates as a public company under the Companies Act 2001. Its membership is open to employees of the public sector (central government including state-owned companies, local government and parastatal bodies) and as at June 30, 2024 it had a shareholder base of 128,246.

The MCSMAA received the award for the most efficient company among the top 100 companies of Mauritius in 2018 based on its audited accounts June 2017.

The main product of the MCSMAA Ltd is personal loans secured by upto six guarantors and granted to members only. Our Personal Loan is an all-purpose loan which caters for any project that you wish to pursue like educational expenses, house construction, purchase of land, wedding expenses, overseas travel, health care, purchase of car etc. Moreover, it also runs a Retirement Savings Scheme and accepts fixed deposits both of which are open to the general public.

The MCS Mutual Aid Association Ltd is considering to diversify its portfolio of products in order to sustain its growth and to offer still better services to its customers. The MCSMAA Ltd’s main base of operations is at its head office at Guy Rozemont Square, Port Louis. It also has an office in Rodrigues to service its members in that island.

Corporate Statement

Ever since its creation in 1893 as an Association, the Mauritius Civil Service Mutual Aid Association Ltd, has been successfully taking bold and concrete steps to achieve its vision of being the best financial partner of its customers.

To that end, the Association in the context of its mission to serve its members with the highest level of professionalism while adopting and responding to the ever-changing environment of the financial sector, has adopted a business model that constantly leverages on continuous product development, competitive pricing strategy and a high quality of customer service.

As at June 30, 2024 the Association had a member portfolio of over 128,246 with a turnover of Rs 3.5bn.

As at June 30, 2024 net loans and advances to customers stood at Rs37.2bn, making it the leader among the non-bank financial institutions.

Deposits from members and non-members stood at Rs17.4bn as at June 30,2024 primarily due to its competitive rates of interest and the trust in the Company.

The Mauritius Civil Service Mutual Aid Association Ltd espouses corporate values geared to achieving:

Customer Delight

Commitment

Team Spirit

Personal Empowerment

Trust

Customer Charter

We establish and maintain relationships with our customers. Our commitment to you is:

To be fair

expecting you to pay only what is due.
treating everyone with equal fairness.

To meet your needs by

answering all your enquiries efficiently the very first time.
giving you clear and useful information on our products by assistance at enquiry office and by our website (www.mcsmutualaid.com).
regular customer care training for our staff so that they are helpful and knowledgeable.

To provide an efficient customer service by

welcoming and guiding you to the appropriate desk as people come first in our service.
processing your application promptly and accurately.
keeping your file strictly confidential.
using and disclosing the information you give us only as allowed by the law.
keeping our costs to a minimum.
aiming to achieve ultimate customer satisfaction in the Association’s business.

To be accountable for what we do by

setting standards for ourselves and stating how well we live up to them.
responding promptly and answering to queries from our customers.

And in return, we rely on you to

be courteous as usual to our staff.
give us accurate information and to fill in correctly the forms.
check your payslip and credit advice regularly to ensure the correct amount is being deducted/paid.
inform us of any change of address, employer or Bank Account No.
contact us immediately in case you intend to resign or to proceed on leave without pay.

If you are not satisfied,

ask for your case to be looked at again.
forward your complaint by email or fill in a complaint form and drop it in the complaints and suggestion box at the reception desk or you can fill it online.
write to Management.
appeal to the Board of Directors.

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Mutual Aid in Figures

Charts

Audited Financial Statements

Unaudited Financial Statements

Board of Directors

Chairperson

Vice Chairpersons

Members

Corporate Information

Management Team

CHIEF EXECUTIVE OFFICER

Mr Nityanandsingh DABEESINGH

DEPUTY CHIEF EXECUTIVE OFFICER

Mr Lutchmansing RAMJATTON

MANAGERS

Mr Rajendranath Bharosay
Mr Rajnish Ramchurun
Mr Gujsensing Chundunsing
Mr Varma Orgoo
Mrs Varuna Pooranjanee Fokeerchand
Mr Jeevan Boodhoo

REGISTERED OFFICE

5, Guy Rozemont Square, Port Louis

Tel: (230) 213 6060 (8 lines)

Fax: (230) 211 2441

Email: m.c.s.mutualaid@intnet.mu

Website: www.mcsmutualaid.com

AUDITOR

External: Deloitte

7th and 8th Floor, Standard Chartered Tower, 19-21 Bank Street, Cybercity, Ebene

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